The main objective is to provide quality services to the Citizens, though the department does not have much public interface directly. The department does not lag behind in providing better services to the Citizens in areas where public interface exists.

The Department is providing the following services:

• Within one hour from the time of receipt of application by Superintendents, interviews will be allowed with relatives and friends etc.
   

•  Prisoners will be released on bail by 4.00 P.M. after receipt of orders upto 2.00 P.M.   Releases will be made on that day itself after receipt of the orders between 2–6 P.M.
   

• Complaints will be solved within one week at Superintendents’ level, within 15 days at Deputy Inspector General of Prison level and within (1) month at Head of the Department level.